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Shipping & Cancellations

Shipping

What are the delivery charges?
We are offering Free shipping across India.

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:
The Seller offering the product
Product's availability with the Seller
The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold on TKM Deals?
There are NO hidden charges when you make a purchase on TKM Deals. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Why does the estimated delivery time vary for each product?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the final checkout page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?
Please enter your pin code on the final checkout page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on
Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

Important Notice: Cash on Delivery is not available outside India.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our Logistics partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our Logistics partner, you can return the item through a third-party courier service. Return fees are borne by the Seller.

What do the different tags like "In Stock", "Available" mean?

'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location Pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Pre-order' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported'
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.

Does TKM Deals deliver internationally?
Yes, We deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and popular other countries, But please ensure the delivery address accurate for smooth delivery. Additional shipping charges Applies for International delivery.

Cancellations

How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
Log into your TKM Deals account and go to the 'My Orders' page
Identify the item you want to cancel and click on the corresponding 'View Details' link

In the detailed order page, you will see the order id, Please send us a mail to support@tkmdeals.com  , indicate the reason for cancellation with your order id.

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by TKM Deals.

Why do I see a disabled 'Cancel' link or refund rejected?
A disabled 'Cancel' link or refund rejected can mean the following things:
The item is being shipped together with another order of yours
The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:
TKM Deals Discount Voucher - If you choose this option, the discount voucher will send to your registered email.
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, TKM Deals will complete the cancellation and initiate the refund, depending on your preference.

What is the cancellation and refund policy for eBooks?
If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

On a valid cancellation and refund request, we offer you TKM Deals Discount Voucher , which can be used to place a fresh order.

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